RETURN POLICY
Thank you for and we hope you are happy with your purchase. If you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange. Please see below for more information on our return policy. This return policy was created using Termly.
RETURNS
All returns must be postmarked within _7__ days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at northernaurawellness@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging with your proof of purchase, and mail your return the following address:
[Northern Aura Wellness]
[Attn: Returns]
[RMA #]
[2734 Cleveland St NE]
[Minneapolis, MN 55418]
[Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.] [Return shipping charges will NOT be paid or reimbursed by us.]
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least __7__ [number of days to process returns] days from the receipt of your item to process your exchange. We will notify you by email when your exchange has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
Opened Cleansers, Toners, Serums, Moisturizers & Creams, SPF, Essential Oils & Oils, Masks, Brow Pencils, Shave Creams, Lip Balms
Bar Soap
For defective or damaged products, please contact us at the customer service number below to arrange an exchange.
Please Note
[A _20__% restocking fee will be charged for all returns [in excess of $__100__].]
[Sale items are FINAL SALE and cannot be returned or exchanged.]
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
[612-323-1660]
[northernaurawellness@gmail.com]